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​Cancellation & Refund Policy

Last Updated: 19 July 2026

This Cancellation & Refund Policy applies to all paid online sessions, workshops, webinars, masterclasses, training programs and digital services offered by Ainan Signage Company through ainansign.in.

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1. MODE OF DELIVERY

Our online sessions may be conducted through Google Meet, Zoom, Microsoft Teams or another suitable online meeting platform. The confirmed date, time, platform and joining instructions will be communicated through the registered email address, mobile number or WhatsApp.

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2. PARTICIPANT CANCELLATION

A participant may request cancellation at least 24 hours before the scheduled starting time of the registered session.

Cancellation requests received within the eligible period will be reviewed. If approved, the applicable amount will be refunded to the original payment method.

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3. NON-REFUNDABLE SITUATIONS

A refund will not be provided in the following circumstances:

  • The cancellation request is received less than 24 hours before the session.

  • The participant does not attend or joins the session late.

  • The participant faces internet, electricity, device, browser, software, audio, video or meeting-platform issues at their end.

  • Incorrect email address or mobile number was submitted during registration.

  • The participant fails to check the email or WhatsApp message containing the joining details.

  • The participant is removed for misconduct, disruption, recording without permission or unauthorized sharing of the session link.

  • The participant has attended or accessed a substantial part of the session.

  • The participant expected a specific business, revenue, sales, profit or personal result.

  • The participant changes their mind after the applicable cancellation deadline.

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4. DUPLICATE PAYMENT

If a participant is charged more than once for the same registration, the duplicate payment will be refunded after verification.

The participant must provide the registered name, contact information, payment ID, transaction details and proof of payment.

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5. CANCELLATION BY AINAN SIGNAGE COMPANY

If Ainan Signage Company cancels a session and does not provide a replacement date, registered participants will be eligible for a full refund of the amount paid for that session.

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If a session is rescheduled, the registration will automatically remain valid for the revised date. A participant who cannot attend the revised date may request a refund within 48 hours of receiving the rescheduling notification.

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6. CHANGE OF PLATFORM, SPEAKER OR SCHEDULE

Ainan Signage Company may change the meeting platform, speaker, session format or schedule when reasonably necessary.

A change from one online platform to another will not by itself qualify for a refund, provided participants receive valid joining instructions and reasonable access to the session.

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7. TECHNICAL PROBLEMS FROM OUR SIDE

If a session cannot be conducted due to a verified technical problem from our side, we may:

  • Reschedule the session;

  • Provide access to a replacement session;

  • Provide an alternative learning resource; or

  • Issue an applicable refund.

Temporary interruptions that are resolved within a reasonable period will not automatically qualify for a refund.

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8. REFUND PROCESSING TIME

Approved refunds will normally be initiated to the original payment method within 5–7 business days.

After initiation, the payment gateway, bank, card issuer or UPI service provider may require additional time to credit the amount. This additional processing time is outside our direct control.

Payment gateway charges that are not returned to us may be deducted where permitted by applicable law.

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9. DIGITAL SERVICE — NO SHIPPING

Our sessions and training services are delivered digitally. No physical product is shipped under these registrations. Therefore, shipping, physical return and physical replacement terms do not apply.

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10. HOW TO REQUEST A CANCELLATION OR REFUND

Send the following information with your request:

  • Participant’s full name

  • Registered mobile number

  • Registered email address

  • Name and scheduled date of the session

  • Payment ID or transaction ID

  • Date and amount of payment

  • Reason for the request

  • Payment screenshot or receipt, if available

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Requests may be sent to:

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Email: ainan.jaipur@gmail.com
Phone/WhatsApp: +91 8890388235

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11. CONTACT INFORMATION

Ainan Signage Company
14/86, Basement of Lenskart,
Girdhar Marg, Malviya Nagar,
Jaipur – 302017, Rajasthan, India

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Email: ainan.jaipur@gmail.com


Phone: +91 8890388235
Landline: +91 141 4059249

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By completing a payment and registering for any session, the participant confirms that they have read, understood and accepted this Cancellation & Refund Policy.

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